Peloton has taken the home fitness world by storm. Their high-tech exercise bikes and treadmills along with immersive streaming classes have made Peloton a household name. As Peloton’s popularity grows, more and more people are ordering the equipment for home use.
Peloton aims to make the delivery process simple, but there are still important factors to consider when it comes to getting your Peloton equipment delivered and set up properly. This complete guide covers everything you need to know about Peloton delivery.
Overview of Peloton Delivery Process
Peloton uses third-party companies to handle bike and treadmill delivery and setup. However, the process is integrated with your Peloton account. Here is an overview of what to expect:
- Choose a delivery date when you purchase Peloton equipment or in your account dashboard later
- Delivery partners communicate with you leading up to delivery day
- Equipment is delivered directly to your home
- Delivery crew brings item inside and sets it up in the room of your choice
- You complete a quick test run and get oriented on the equipment
- Enjoy your new Peloton!
Keep reading for more details on each step.
Choosing a Delivery Date
During checkout or in your account settings, you will be able to choose from a list of available delivery dates. Delivery windows vary by location but typically range from a couple days out to a few weeks later.
Dates further out tend to have more availability. However, Peloton’s delivery demand fluctuates seasonally. During holidays and popular gifting times of year, you may need to book 6+ weeks out. It’s best to check for openings frequently if you want your gear faster.
If none of the dates work for your schedule, keep checking back. New openings appear as delivery teams add truck routes and staff.
Consider Convenient Dates Carefully
Before selecting a date, think carefully about your upcoming schedule. Make sure you and anyone else necessary will be available to receive the Peloton equipment. Deliveries often occur in 4-6 hour windows as teams manage multiple stops per day.
Since someone needs to be present and equipment must be brought inside, weekdays while you’ll be at work are poor choices. Even if you take the day off, selecting a hectic day leading up to a big trip or event increases the risk of delivery delays interfering with your plans.
Opt for a quieter weekend or vacation day to eliminate time constraints. This also allows you to test out the equipment without having to step away.
Can You Reschedule Delivery?
If your plans change after booking a delivery date, you may be able to reschedule within a short timeframe. Cancellations less than 72 hours in advance are usually not allowed. Contact Peloton support as soon as possible if you realize a date no longer works.
Providing significant notice (2+ weeks ideally) gives the best chance of shifting dates without penalty or losing delivery priority. However, openings farther out are not guaranteed so rescheduling is never a sure thing.
Avoid setting a date too far in advance or you may need to change it later. Shoot for 2-6 weeks out when anticipating your schedule. Of course securing any open delivery slot is better than indefinitely waiting for the “perfect” future date.
Delivery Date Sets Expectations
Once you select an anticipated delivery date, Peloton can provide better status updates as the date approaches. This allows you to plan your schedule around receiving the equipment. However, while Peloton and partners strive for punctuality, delays are possible.
If the delivery window changes or needs to shift by a day, Peloton’s logistics team will contact you directly via email, phone and text. Unexpected delays due to weather, traffic, mechanical issues or previous deliveries running long occur from time to time as well.
Rarely, deliveries might be early if a previous stop finishes swiftly. So ultimately it is important to remain flexible relative to your planned delivery date. Sometimes late evening delivery may even need to be rescheduled if trucks are still on the road completing earlier routes.
As long as your delivery date is set within the next few weeks, you can generally expect delivery staff to arrive at some point during the day. Exact timing cannot be guaranteed though.
Leading Up to Delivery Day
The delivery date you select just kickstarts Peloton’s preparation process to get your equipment to your home. Numerous steps occur behind-the-scenes to ready your order for delivery day.
Peloton Contacts You
First and foremost, a member of Peloton’s logistics team will contact you via phone, email or text. This allows them to verify critical delivery details.
They confirm your delivery address as well as discuss the equipment model, payment, installation location and other specifics important for smooth delivery setup.
Some key details they may verify or ask about include:
- Full name & contact info
- Delivery address
- Delivery instructions (multi-unit buildings, gate codes, other access instructions)
- Equipment purchases & add-ons like shoes or headphones
- Payment completion
- Equipment installation location such as upstairs bedroom, garage, etc.
- Installation surface prep like floor protection
This is your chance to provide all necessary specifics so Peloton can relay the information to their delivery partners. Thorough communication ensures delivery teams arrive fully prepared to install your equipment.
Peloton Partners with XPO Logistics
XPO Logistics handles last mile delivery of Peloton equipment currently. They communicate timelines with Peloton’s internal teams and provide real-time status updates regarding your delivery.
As your delivery date nears, XPO Logistics will often contact you via email, phone call or text. This allows them to confirm logistics or remind you to prepare your delivery space properly.
Emails contain helpful resources too like equipment measurements or floor protection tips. If you have specific delivery needs, relay this important information to XPO staff when they call.
Delivery Team Scheduled
Behind the scenes, once Peloton processes your order, they prepare shipment of your equipment from their warehouses to XPO Logistics regional hubs. XPO then schedules the specialized Peloton delivery teams that will personally complete delivery.
These two-person crews bring your equipment inside, assemble components, position items properly and ensure full functionality before leaving.
What If I Need to Change My Delivery Request?
Notify Peloton support immediately if anything changes related to your address, delivery location, payment, or anything else relevant to delivery. They can relay updates to XPO Logistics so your delivery team has current and accurate information when loading your equipment in the truck on delivery day.
For last minute adjustments on the delivery date itself, you will need to communicate directly with your XPO drivers when they call upon arrival.
Delivery Day Expectations & Process
When your scheduled delivery day finally arrives, get ready for professional Peloton setup assistance. Here is an overview of how delivery day typically transpires:
Confirming a Timeframe
You will receive a call from XPO Logistics on the morning of delivery to confirm a more precise timeframe. For example, confirming if delivery will occur between 10am-2pm or 2pm-6pm rather than the full four hour scheduled window.
Drivers only narrow down ETAs further once previous deliveries finish up. Remain patient and flexible, as unexpected delays may alter anticipated times. Also prepare for the possibility of late evening or rescheduled delivery if trucks still have not finished earlier routes and stops.
Prepare Accessibility
While you await confirmation of your delivery ETA, take any steps needed to ensure your home access is prepared.
Move vehicles from driveways required for truck access. Open necessary gates. Keep paths clear to front doors and the desired equipment location. Adjust blinds to see delivery trucks arrive if desired.
You will also want to prepare your floor surface properly ahead of time. Peloton provides tips on their website for how to protect flooring. Items like protective mats, plywood, towels and more help avoid damage from heavy equipment.
Consider that delivery crews expect to roll items through finished rooms when moving equipment inside. Remove breakables and clear adequete space in hallways too.
Delivery Arrival
When the Peloton truck arrives, you will meet the two delivery staff members bringing your equipment. Greet them to verify your order, point out delivery paths and confirm the desired room placement.
Provide any special instructions not previously shared so they understand unique installation needs. You may also confirm steps you have taken to prepare flooring surfaces and make adjustments if further protection is recommended.
Equipment Offloading & Transport
The team brings your equipment components into your home, taking them out of the oversized boxes. They use specialty moving tools like straps and dollies specifically suited to maneuvering heavy Peloton products along standard interior corridors and stairways.
While the process is designed for two people to handle, confirm multiple steps where you can lend small assists opening doors or when pieces need to turn tight corners. Support the move-in process however possible so equipment reaches your intended workout space swiftly and safely.
Assembly & Setup
Once in your workout room, the team inspects product condition and components to ensure everything has arrived intact without damage. They assemble pieces using included tools and hardware based on product instructions.
The bike frame hooks into the pre-assembled stand and screen. The treadmill arms and console click into slots on the deck and lift columns for that unit. Expect some fine tuning adjustments to level products properly as they are positioned.
Cables and accessories connect between machine components and power outlets as needed. You may be asked to help plug certain wires in ideal locations closest to the equipment placement.
Position & Protection
With assembly complete, you play an important role helping guide exact positioning. Components have wheels allowing you to easily roll machines away from walls for use then back into place afterwards.
But for initial placement, confirm ideal angle and location where screens are easily visible and controls accessible when working out in place. Measure eye level standing views for bike positioning or treadmill handrail comfort.
Also consider mats and protection beneath the fully assembled equipment. Deliver pros ensure padding extends properly under all legs, wheels and feet where floor contact occurs at rest. Test rolls forward / back or walking on a treadmill before the team leaves too.
Testing Functionality
Before wrapping up, the delivery team helps you power on the equipment and establishes Bluetooth connection with your device. This confirms full electrical, software and mechanical functionality.
You will walk through account setup steps together and may complete a brief test workout if desired. This allows you to cycle through screens or belt speeds asking any questions about controls. Don’t worry about learning full functionality yet. An extended orientation class also explains using all features after delivery teams depart.
Cleanup & Signoff
With everything operating as expected, take photos and confirm condition before delivery teams pack up. They haul away all original shipping boxes, materials and their equipment.
Sign any delivery receipt paperwork as needed to complete the project. Also inspect your flooring protection choices and room layout from use. Feel free to adjust placement of mats, screens or bike / tread positioning before getting sweaty with your first Peloton workout.
Extended Delivery Options
Along with standard equipment setup in one room, Peloton offers added delivery services for additional fees such as:
- Old equipment haul away (moving non-Peloton items out of room)
- Installation in multiple workout spaces
- Wall mountingbrackets for screens or tablets
- Full family profile and account education
Discuss any special requests with Peloton support when placing your initial order. This allows proper quotes, scheduling and equipment preparation.
Post-Delivery Orientation Class
Once equipment setup and testing finishes, your Peloton delivery experience continues with a short welcome and orientation video class. This important digital class walks through account setup, basic equipment usage, safety tips and more via your screen and Peloton membership.
Scheduling Your Orientation Class
As delivery teams wrap up equipment testing, they help schedule your first class. This short 10-15 minute session kicks off anywhere between 30 minutes to a few hours after delivery completes.
Expect Peloton’s customer experience team to automatically enroll you based on delivery notes. But if no class appears on your schedule, or if you need to reschedule, you can also sign up manually like any other workout class using your account.
Kicking Back Until Class Time
With equipment fully functioning, take the waiting period to relax or finish adjusting your workout space. Delivery is complete…for now you can kick back!
Double check room layout, equipment alignment, screen viewing angles and floor protection. Make small tweaks rolling machines around testing comfort reaching handles and water bottle holders during use. Consider ideal volume levels and ambient light glare during classes too.
Install additional accessories like wall shelves, dumbbells, workout towels or anything else you want handy when exercising regularly. Feel free to pile on the bike shorts, sweatbands and all things spandex to fully settle into your new home gym persona too!
Join Your Digital Welcome Session
As scheduled class time approaches, don your heart rate monitor, wireless headphone and anything else you’ll interface with Peloton machines during workouts. Have your account login handy too.
Hop onto your Bike seat, Tread belt or just stand by your screen a few minutes early not to miss the start time. Identify controls to adjust sound properly as class goes live.
Getting Oriented to Your Equipment
A friendly Peloton staff member welcomes you remotely via the product screen. They provide verbal guidance, calling out on-screen prompts and walking through account tools step-by-step during the quick session.
Key orientation topics typically covered include:
- Peloton account setup & features
- Package subscriptions for access to class content
- Equipment power functions & safety
- Touchscreen / button controls
- Connecting Bluetooth devices like headphones or heart rate monitors
- Adjusting equipment settings for proper workout tracking
- Finding on-demand classes based on preferences
- Signing up for live class schedules
- Core safety practices using Bike, Tread or Guide equipment
The goal is quickly familiarizing you with critical functions to kickstart your Peloton experience confidently. There is no expectation you will retain full instructions after just one session. Ongoing account use solidifies knowledge over time.
Questions Welcome
Don’t be shy asking questions during your class! Whether about workout modes, account tools, equipment options or anything else, Peloton staff wants to ensure you feel comfortable with core features before ending the session.
If anything seems unclear about workout tracking, performance metrics or data in your profile, just ask for clarification. Make sure to cover any unique needs too like scaling intensity levels for injuries, disabilities or during pregnancy.
Expanding Knowledge Ongoing
Even after completing orientation, don’t hesitate to use Peloton support resources regularly as part of your membership. Their expert team gladly answers equipment usage questions, recommends workout programs to match goals and helps overcome any troubleshooting issues.
Plus over time simply participating in more on-demand or live classes familiarizes you with all system tools. So don’t stress remembering every detail just yet. Simply focus on safely enjoying your first few workouts!
Peloton Delivery & Returns
While Peloton strives to ensure smooth delivery and setup, it is impossible to eliminate all risks with large fitness equipment. Understanding potential issues as well as return policies helps make things right if problems arise.
Receiving Damaged Equipment
During unboxing and assembly, Peloton delivery teams inspect equipment condition. But some damage like scratches may still be uncovered during or after positioning items.
Notify drivers immediately if any concerning flaws clearly trace back to shipping or original manufacturing defects. If minor scuffs occur during positioning, those should be not be considered real damage subject to replacement. But when issues clearly originate before delivery, replacement processes start swiftly.
Even if damage emerges only after delivery departs, promptly submit clear photos showing condition concerns through your Peloton account. Keep all original packaging to make returns simpler too.
Their support team troubleshoots flaws to determine if repairs, partial replacements or complete new equipment delivery is required. Solutions come quickly although some component shortages may result in multi-week delays.
Fixing Failed Components
In rare cases, electrical or mechanical functions fail either during initial testing or afterwards. Alert Peloton support about any power issues, frozen screens, belt slips or other functionality failures directly.
Diagnosing problems sometimes requires sharing photos, videos or completing remote troubleshooting steps suggested by their technical staff. Other times parts simply arrive compromised right out of their factory packaging.
Whatever the root cause, Peloton’s customer service team works promptly to ship replacement parts or schedule technician visits as needed. Keep items packaged up with all accessories, tools and hardware if complete returns are required.
Changing Your Mind on Purchases
Peloton offers 30 day return windows allowing you to cancel Bike, Guide or Apparel orders for any reason as you evaluate products at home. Treadmills have more limited return eligibility due to size and technical complexity.
If you simply change your mind about wanting Peloton equipment within the initial month, request a return through your account or their support channels. This kicks off pickup and refund processes quickly although some usage fees still apply.
For purchases directly through Peloton, your refund route back to original payment methods automatically. Returns with third-party financing take 1-2 billing cycles to credit appropriately to your loan or leasing accounts.
Reselling Owned Equipment
Instead of returning items directly to Peloton, many members opt to resell bikes or treads after personal use. This allows recuperating costs more affordably.
Simply unpair devices from your account then factory reset systems before handing off ownership. Meet buyers arranged via local sales platforms in-person to exchange payment. Transfers should occur at your home to simplify heavy equipment moves.
Peloton plans launching an official resale program in 2023 as well. This allows direct equipment buyback making upgrades convenient while their restoration teams refurbish gear for new buyers accessory income back. Check their membership site routinely for trade-in program updates.
Expanding Your Peloton Workout Experience
Your Peloton delivery marks just the starting point on your fitness journey. Take advantage of their full digital membership access expanding your home workout possibilities over time.
Trying Classes On-Demand
With equipment now functioning in your personal workout space, visit Peloton’s digital on-demand class library at your convenience. Diverse class styles, intensities, durations and instructor profiles offer unlimited ways to sweat on your schedule.
Sort classes filtering for your exact preferences whether that is preferred music genre, length of session, desired muscle group focus or particular instructor personality you connect with most.
Bookmark favorite classes or follow specific instructors to simplify finding fresh content matching your tastes. Tracking workout history also allows Peloton algorithms to suggest new releases you may enjoy
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